Most people like me are of forgetful nature. I misplace my car keys, my wallet, and even my phone. So, it’s not really surprising that I sometimes forget where I put my Whoop strap, too.
A couple of weeks back, I found myself in a similar situation. I was rummaging through my house, looking for my Whoop strap. But no matter how hard I looked, I just couldn’t find it.
Usually, it is in the house somewhere, sitting in the bathroom sink or on the kitchen counter. But this time, it was nowhere to be found. If you are in the same situation and have recently lost your Whoop Strap, don’t worry because there are a couple of things that you can do.
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Can I track my Whoop using GPS?
Unlike other fitness trackers and smartwatches, none of the Whoop Straps (4.0 or 3.0) comes with a GPS tracker. Instead, they piggybank on the GPS of your smartphone to track distance and pace.
So, if you have lost your Whoop Strap while running, you will not be able to track its location using GPS.
Your best bet is to retrace your steps and look for them in the places where you have been. It is also a good idea to ask people in the area if they have seen it.
What To Do If You Lost Your Whoop Strap?
The first thing that you need to do is to check all the usual places where you leave it. This includes your bathroom, bedroom, and living room. I found mine between the cushions of my sofa (Don’t ask me how it got there).
If you still can’t find it, the next thing that you need to do is to check your car. It is not uncommon for people to forget their Whoop strap in their car, sitting on the dashboard.
Next, you need to check your gym bag and pockets. It is also a good idea to check the laundry basket. I sometimes put my Whoop strap in my pocket and then forget to take it out before putting my pants in the laundry.
As the Whoop strap connects automatically to the smartphone, you move around the house and look for a stable Bluetooth connection. It would give you an idea of where to start.
Also, when your Whoop strap is connected to the smartphone, you can start an activity (let’s say running on your Whoop app), and see where the GPS pins the starting position. This would give you the general vicinity of where your strap is.
In case you lost the Whoop strap or the battery outside, there are slim chances of you finding it. As we mentioned earlier, Whoop doesn’t have a built-in GPS tracker.
If you have checked all of these places and still can’t find your Whoop strap, then your best bet is to buy a new one. We would recommend you double-check before you proceed with buying a replacement Whoop.
Keep in mind, that all your health or exercise data that has not been synced with the Whoop app will be lost when you lose your strap. So, if you have not been regularly syncing your data, you would definitely have to compromise on this one.
Can I claim a replacement Whoop Strap for my lost one?
Whoop has a limited warranty for its Strap(s), which covers manufacturing defects and replaceable components for one year from the day of activation. However, it doesn’t cover any loss or damage due to negligence.
So, if you have lost your Whoop strap and it is not covered under the warranty. Here is a complete list of scenarios that are categorically NOT covered under the warranty.
- Whoop Strap lost, misplaced, or stolen
- Damage or failure that results from misuse, malfunction, normal wear and tear, improper or negligent use, improper or abnormal use, accidents, unusual atmospheric conditions
- Modification or repair not made or authorized by Whoop
- Alteration of factory model name and serial number.
- Cosmetic Damage.
So Whoop has a strict policy against replacements for lost or stolen Whoop straps. And given their condition, they have absolved themselves of any responsibility.
This is a bummer for many of us as we all tend to lose things from time to time. But then again, it is not entirely Whoop’s fault.
You might have heard about the 30-day return policy of the Whoop strap. Well, that policy is only for those customers who are not happy with the product and want to return it. Even in that case, customers had to return their Whoop to get back the full refund.
So as you can see, it is highly unlikely that you will get a replacement for your lost Whoop strap.
What is a non-warranty replacement by Whoop?
Whoop demands $120 (the so-called Restocking Fee) for a non-warranty replacement of your Whoop strap. However, you must meet two conditions for this.
- Active Subscription with Whoop, with no unpaid balance
- A valid Payment Method is attached to your Whoop account
If you satisfy both these requirements, you can proceed with the order by logging into your Whoop account and going to the Lost Strap page in your Account’s Membership section. Next, You fill in the shipping address and other information and agree to pay the $120 Restocking fee.
You will get a new strap within 7-10 days, and your credit card will be charged automatically.
Can someone else use my WHOOP strap?
The Whoop Strap is worthless without the active subscription to the app. So, if you lose your strap and someone finds it, they can’t recover any of your previous data or use any of the features.
Nobody will be interested in paying the subscription fee for a stolen strap, as you get a brand new Whoop when you subscribe to a membership plan with the company.
How can you Secure your Whoop Strap From Losing?
The best way to avoid losing your Whoop strap is to not unnecessarily remove it from time to time. The strap is designed to be comfortable enough to be worn all day and night, so there is no need to take it off often.
Moreover, the latest Whoop 4.0 is water-resistant for up to 1m in water. So you can wear it while taking a shower or swimming in the pool. There is no need to take it off every time you go for a swim.
Next, you should have a snug fit to avoid any accidental falls. You can also wear it further up your arm to make it more secure.
If you have lost your Whoop strap, the best thing to do is to move hell and heaven and find it. The strap is not covered under warranty, and you will have to pay $120 as a Restocking Fee for a replacement.
It is advisable to take good care of your Whoop strap and avoid removing it unnecessarily to prevent any accidental loss. You should also have a snug fit and wear it further up your arm for extra security.